WORKFORCE OPTIMIZATION
The main goal for any organization is to always keep customers satisfied with an experience that radiates quality. This goal can be achieved by connecting the right customer with the right agent, and empowering agents with the information needed to do the job efficiently. Globitel's Workforce Optimization solutions empower agents with the information needed to serve customers efficiently and effectively. Globitel's Workforce Optimization solutions are flexible and can be integrated with your customer engagement center infrastructure. The solutions can also be integrated with most CRMs and Computer Telephony Integration systems in the market. This integration will help in reducing staffing costs and increasing quality of service. Our technical team has also developed an application in order to bring mobility to Workforce Optimization solutions; Workforce Management and Performance Management Platform. Globitel's Workforce Optimization software was recognized and included in the Gartner Magic Quadrant report for Customer Engagement Center Workforce Optimization. Globitel's Workforce Optimization solution serves a large client base located in Jordan, The Middle East at large and North Africa.
Globitel's Workforce Management platform optimizes the performance of customer engagement centers by enhancing the ability to accurately forecast, schedule and monitor agents' activities. The software provides a unified solution designed to specifically help organizations monitor agent performance. Globitel's Workforce Management solution was granted mobility through the WFO App.